Last updated: September 2026
By accessing, registering for, or using Parcel Rescue in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree, you must immediately cease using the platform. These Terms constitute a legally binding agreement between you and Parcel Rescue.
You must be at least 18 years of age to create an account or use Parcel Rescue. By registering, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement.
Because this platform involves in-person meetings with strangers to exchange packages, it is inherently unsuitable for minors. No person under 18 should use this platform, meet another user in person, or participate in any package exchange coordinated through Parcel Rescue.
Parcel Rescue provides a community platform for neighbors to report and locate lost or misdelivered packages. We facilitate connections between users and perform automated matching based on location and delivery data. We do not handle, transport, store, insure, or guarantee the recovery of any package. Parcel Rescue is a technology platform only.
You agree to:
Your full address is kept private and never displayed publicly. Only your street name and ZIP code are visible to other users when creating reports. Messages between users are anonymous until you choose to share additional information. You are solely responsible for your personal safety in any interactions with other users.
⚠️ ALL IN-PERSON MEETINGS ARE VOLUNTARY AND ENTIRELY AT YOUR OWN RISK.
Parcel Rescue is a technology platform only. We do not organize, supervise, mediate, or participate in any in-person exchange of packages between users. You alone decide if, when, where, and how to meet another user — including whether to meet at all. A porch drop-off with no in-person contact is always an option. Parcel Rescue plays no role in arranging, suggesting, or approving any meeting location or method. If you choose to meet another user in person to return or receive a package, you do so voluntarily, at your own risk, and with full understanding of the following:
We strongly recommend:
BY USING PARCEL RESCUE AND CHOOSING TO ENGAGE IN ANY IN-PERSON EXCHANGE, YOU EXPRESSLY ASSUME ALL RISK OF PERSONAL INJURY, BODILY HARM, DEATH, PROPERTY DAMAGE, OR ANY OTHER HARM THAT MAY RESULT, AND YOU FOREVER WAIVE ANY AND ALL CLAIMS, DEMANDS, OR CAUSES OF ACTION AGAINST PARCEL RESCUE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES ARISING FROM OR RELATED TO ANY IN-PERSON MEETING OR EXCHANGE FACILITATED OR CONNECTED TO THIS PLATFORM.
Users may not:
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PARCEL RESCUE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARCEL RESCUE AND ITS OWNERS, OPERATORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PACKAGES, LOSS OF REVENUE, LOSS OF DATA, PERSONAL INJURY, BODILY HARM, DEATH, OR PROPERTY DAMAGE ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM OR ANY IN-PERSON MEETING OR EXCHANGE WITH ANOTHER USER, REGARDLESS OF THE THEORY OF LIABILITY. THIS LIMITATION APPLIES WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT PARCEL RESCUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50.00).
You agree to indemnify, defend, and hold harmless Parcel Rescue and its owners, operators, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including privacy rights; (d) any inaccurate or false information you provide; or (e) any dispute between you and another user.
To protect our community and enforce our platform-only-for-packages policy, Parcel Rescue employs automated AI-based monitoring systems including:
By using Parcel Rescue, you expressly consent to this automated monitoring. Certain high-confidence violations — including messages flagged for non-package exchanges, solicitation, or illegal activity — will result in immediate automated account suspension without prior human review. Repeated prohibited photo uploads may also trigger automatic suspension. Following any automated suspension, you have the right to appeal by contacting support@parcelrescue.com within 30 days, and a human administrator will review your case within 5 business days.
These systems are imperfect and may occasionally produce false positives. We do not guarantee that all prohibited content will be detected. The existence of these systems does not transfer responsibility for user safety to Parcel Rescue — you remain solely responsible for your personal safety in all interactions.
Parcel Rescue operates on community trust. Any attempt to abuse, manipulate, or game the platform is a serious violation of these Terms. Prohibited abuse includes, but is not limited to:
Users found engaging in any of the above will face immediate and permanent account termination without refund, forfeiture of any accrued trust scores or badges, and may be reported to relevant authorities. Parcel Rescue reserves the right to pursue civil and/or criminal legal action against users who engage in fraud, abuse, or any conduct causing harm to the platform or its community. Our automated fraud detection systems run continuously and may trigger immediate account suspension without prior human review when a critical risk threshold is reached — the same way our chat and photo monitoring systems operate. Following any automated suspension, you have the right to appeal by contacting support@parcelrescue.com within 30 days, and a human administrator will review your case within 5 business days.
We reserve the right to suspend, restrict, or terminate accounts at our sole discretion, with or without notice, for any violation of these Terms, fraudulent activity, multiple user reports, or any conduct we deem harmful to the platform or its users. Upon termination, your right to access the platform immediately ceases.
Automatic Data Purge: Package reports, matches, messages, and notifications are automatically and permanently deleted 90 days after they are created. This deletion occurs nightly via an automated process and cannot be reversed. If you need to retain any information from your reports or matches, you should save it before the 90-day period expires. You may also request deletion of your account and all associated data at any time through the "Delete Account" option in your profile settings or by contacting us at support@parcelrescue.com.
By providing your phone number and separately opting in to SMS during registration or in your profile settings, you consent to receive recurring automated transactional text messages from Parcel Rescue. These messages may include neighborhood alerts when a missing package is reported in your area, potential package match notifications, match acceptance notifications, match expiration reminders, new chat message notifications related to active package matches, and an initial SMS opt-in confirmation. Consent is not required as a condition of purchase or use of the platform.
No Sharing of Mobile Information: We do not share your mobile information (including your phone number) with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to deliver the transactional SMS alerts you have opted in to receive, and is never sold, rented, or disclosed to any third party or affiliate for marketing.
Parcel Rescue will never send SMS messages to users who have opted out. Opt-outs are honored immediately and permanently unless you re-consent. This program complies with the Telephone Consumer Protection Act (TCPA).
Parcel Rescue offers a free tier subject to the following usage limits, enforced automatically by the platform:
Premium subscriptions remove report limits and provide additional benefits. Premium is billed on a recurring monthly or annual basis via Stripe.
Billing & Auto-Renewal: Subscriptions auto-renew unless cancelled before the renewal date. If you cancel, your premium access continues until the end of your current billing period — subscriptions are not terminated early. No partial refunds are provided for unused time within a billing period.
7-Day Money-Back Guarantee: A 7-day money-back guarantee applies to first-time subscribers only — one per person, per account, and per payment method, for the lifetime of the account. Refund requests must be submitted within 7 days of the initial charge via support@parcelrescue.com.
Guarantee Abuse: The guarantee may not be used more than once under any circumstances. Subscribing, requesting a refund, and then resubscribing to claim another refund constitutes abuse of this policy. Creating multiple accounts or using different email addresses to repeatedly claim this guarantee also constitutes abuse. Either form of abuse will result in immediate permanent termination of all associated accounts and forfeiture of any pending refund.
Founding Member Rate: During our launch period, Parcel Rescue may offer a special Founding Member rate ($2.99/month or $23.88/year). This rate is available exclusively to first-time subscribers who sign up during the designated Founding Member window. The Founding Member rate is a lifetime lock-in — as long as you maintain an active, uninterrupted subscription, your rate will never increase. If you cancel your Founding Member subscription for any reason, you permanently forfeit this rate. Upon resubscription you will be charged the then-current standard rate. The Founding Member window is time-limited and may close at any time without prior notice. Parcel Rescue reserves the right to determine eligibility and close the Founding Member window at its sole discretion.
Standard Pricing: The standard subscription rate is $5.99/month or $47.88/year ($3.99/month equivalent — save 33%). These rates are available to all eligible subscribers at any time.
Promotional Pricing: Parcel Rescue may offer limited-time promotional or introductory pricing from time to time. When a promotion or discount code is applied at checkout, the discount applies only to the first billing cycle (for example, the first monthly payment or the first annual payment). All subsequent billing cycles are charged at the standard or Founding Member rate then in effect. Promotional rates apply exclusively to new subscribers who have never previously held a paid Parcel Rescue subscription. Users who previously subscribed — regardless of whether they cancelled, received a refund, or allowed their subscription to lapse — are not eligible for promotional pricing upon resubscription and will be charged the standard rate. Promotional rates will never be as low as the Founding Member rate. Canceling a subscription specifically to resubscribe at a promotional rate, or using multiple accounts to access promotional pricing, constitutes abuse of this policy and will result in immediate permanent account termination. Parcel Rescue's systems automatically enforce promotional eligibility at checkout; attempting to circumvent this enforcement is a violation of these Terms. Parcel Rescue reserves the right to change, end, or modify any promotional offer at any time without prior notice, and to change subscription pricing with reasonable notice.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Parcel Rescue shall be resolved exclusively by binding individual arbitration, not in court, except that either party may bring claims in small claims court. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. The arbitration shall be conducted under the rules of the American Arbitration Association (AAA) and governed by the laws of the State of Florida, without regard to its conflict of law provisions.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida. To the extent any matter is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Florida.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
We may modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.
Parcel Rescue™ and related names, logos, and brand elements are trademarks or service marks of its owner. You may not use them without our prior written permission.
For questions about these Terms, please use our contact form or email us directly at support@parcelrescue.com.