Parcel Rescue may send transactional text messages to users who opt in to SMS notifications. This page explains how our SMS program works, how to opt in and out, and your rights. Our SMS program complies with the Telephone Consumer Protection Act (TCPA).

1. Program Description

Parcel Rescue provides optional automated transactional SMS Alerts to Premium members who separately opt in. Messages may include neighborhood alerts when a new missing package is reported in the member's ZIP code, potential package match notifications, match acceptance notifications, match expiration reminders, new chat message notifications related to active package matches, and a one-time SMS opt-in confirmation. Parcel Rescue does not use this SMS program for marketing or promotional messages.

2. How to Opt In

You opt in by checking the SMS consent box during registration or in Edit Profile. Consent is not a condition of purchase or use of the platform — you may use Parcel Rescue fully without ever enabling SMS alerts. You may withdraw your consent at any time (see Opt-Out below).

3. Message Frequency

Message frequency varies based on neighborhood activity and the number of active matches you have. You may receive up to several messages per week during active package recovery. You will not receive messages if you have no active matches or reports.

4. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Parcel Rescue is not responsible for charges imposed by your carrier. Carriers are not liable for delayed or undelivered messages.

5. Opt-Out (STOP)

You may opt out of SMS messages at any time by:

• Replying STOP to any text message from us. You will receive a one-time confirmation message and we will immediately cease all further SMS messages to that number.
• Unchecking the SMS consent box in your profile settings (Edit Profile → SMS Alerts).
• Contacting us at support@parcelrescue.com to request removal.

Opt-out requests are honored immediately and permanently unless you re-consent. Other recognized opt-out keywords include STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

6. Re-Enroll (START)

If you have opted out and wish to receive SMS alerts again, reply START or UNSTOP to any message from us, or re-check the SMS consent box in Edit Profile. You will receive a confirmation message once re-enrolled.

7. Help (HELP or INFO)

Reply HELP or INFO to any message from us for support and account information. You may also email us at support@parcelrescue.com at any time.

8. No Sharing of Mobile Information

We do not share your mobile information, including your phone number or SMS opt-in data/consent, with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to deliver the transactional SMS alerts you have opted in to receive, and is never sold, rented, or disclosed to any third party or affiliate for marketing.

9. SMS Provider

Parcel Rescue uses Twilio to deliver SMS messages. Your mobile number and message content are processed by Twilio under its own privacy and security practices for the sole purpose of delivering our transactional alerts.

10. Support

For any questions about our SMS program, to opt out, or to request help, contact us at support@parcelrescue.com.